STORE POLICY
Mira Skin Solutions want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again for our innovative skincare products. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please to contact us today!
OUR SHIPPING POLICY
We offer free shipping on all orders within Australia and weight-based rates for international shipping.
We use recognised courier services or Australia Post and where available, track and trace services.
Please hold on to your receipt should you wish to return or exchange your purchase.
Please contact us directly if you have any issues with delivery and shipping for your order.
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DELIVERY TIME
Once payment is received, we will endeavour to send your order within 3 business days. An email will be sent with a copy of your receipt and tracking details.
Allow 3-5 working days for delivery within Australia.
If an order is placed outside of our business hours, on weekends or public holidays it will be processed the following business day.
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DISCLAIMER
We are not a courier company ourselves and can only give an estimate on delivery time and cannot be held accountable for late delivery service.
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LOST PARCELS
If an item is lost in transit, an investigation will be carried out and we will do our best to provide the best outcome for the customer.
RETURNS AND REFUNDS
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We do not offer refunds for a change of mind.
We do not accept returns or refunds unless your product is faulty or damaged, however, we want our customers to be happy so please contact us if you’re not satisfied!
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned.
Additional non-returnable items:
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Gift cards
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Some health and personal care items
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LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again as there may be some processing time before a refund is posted. If you’ve still have not received your refund, please contact us.
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EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to get further information on the process.
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GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
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RETURN SHIPPING
To return your product, please contact us to get further information on the process.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable and if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $120, you should consider using a trackable shipping service or purchasing shipping insurance.
PRIVACY
PERSONAL INFORMATION WE COLLECT
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including email address, postal address, and phone number. We refer to this information as “Order Information.”) We use these details purely for the purpose of sending the order.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
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Communicate with you;
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Screen our orders for potential risk or fraud; and
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services and newsletters with relevant information.
SHARING YOUR PERSONAL INFORMATION
We do not share your personal information with any third party.
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BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with our targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
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CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.